[Migrated from old forumParticipant April 12, 2015 at 1:39 pm Post count: 327]

#6082 |

Before i order a license, I just wanted to very out a design, as I’m new to Asterisk dial plans.

1) person leaves a message on an extension
2) system looks up who is on call, then tried to call that person, every 10 mins until they answer. After one hour, it dials a supervisor.
3) when the on call person answers, the system delivers the message and gives recipient the option to be connected to the person who left the message by pressing one. The system would then call that number and conference the inbound caller with the call outbound too the person who left the message
4) When the call is complete, the on call person could hit 5 then record notes on what they did.

Sound.disable?

[Migrated from old forumParticipant April 12, 2015 at 1:39 pm Post count: 327]

#6083 |

Orcus,
Yes this is certainly doable, however if you are new to Asterisk and dialplan programming there are going to be 2 heavy learning curves now, both Asterisk and using Visual Dialplan to create what you want. Which is a pretty sizable undertaking your first time out! 😉

Kevin

[Migrated from old forumParticipant April 12, 2015 at 1:39 pm Post count: 327]

#6084 |

If its doable, then I’m good 🙂 I have a background in computing, so this should be no more or less impossible than the other impossible tasks I have undertaken in the past 🙂

That said, if you have some “breadcrumbs” that I can use to start going down this path, I would definitely appreciate it! I am in the process of ordering VDP, so I can get the ball rolling quickly 🙂

The initial platform is Elastix, since it has a lot of the features we are looking for, but we are far from married to it. Would you consider this to be a good platform to work off of? If not, alternates are appreciated!

Thanks!

Bob

[Migrated from old forumParticipant April 12, 2015 at 1:40 pm Post count: 327]

#6085 |

Bob,
Elastix is fine depending on if you need all of the additional applications that come with it. It is still basically a customized asterisk/freepbx integration, one of many out there. 🙂 I personally use the PBX In a Flash distro which I’ve found to be quite stable over the last 4 or so years I’ve been using it. You can find more information here: http://nerdvittles.com/(external link) NOTE! Do NOT download and install any distros using higher than Asterisk 1.8 or you may run into problems as that is currently the latest version VDP supports, and asterisk has been known to change/break some things during version upgrades, so something that works in 1.8 may break if you try to run it on 1.10 or 1.11, etc. You’ve been warned! 😉

Kevin

If you want to contact me off-list you can email me at kevinb .at. kmbnet.net