[Migrated from old forumParticipant April 12, 2015 at 1:32 pm Post count: 327]

#6068 |

Hi,

I’m new to here and had a question regarding an application I’m looking to develop.

Is it possible to have people, when calling in, select values in an IVR from a database. ie the IVR options are stored in a databse and not as predefined options.

Background – I’m looking to put together a system of menu and submenu IVR options for people to listen to various prerecorded topics of interest. There are probably over 200 topics.

Thoughts on doing this?
Is this the right tool?

Thanks

MaG

[Migrated from old forumParticipant April 12, 2015 at 1:33 pm Post count: 327]

#6069 |

I did something similar on one of my project in the past – first I did the database query to read options and voice files to be played for each option (voice files were already recorded on the system) and then dinamically play it to the caller to choose one option (option by option in the loop). Options were stored in the database and voice files recorded on the system.
Dial plan logic was build with VDP and database queries done with IS.
It is not so complicate to build with VDP.
Try samples that comes with VDP and you’ll figure it out.

— Mark